Terms of service
1. Acceptance of Terms
By accessing or purchasing from Penelope Skye ("we," "us," "our"), you ("Customer," "you") agree to be bound by these Terms of Service. If you do not agree, do not use this site or place an order.
2. Business Model Disclosure
Penelope Skye operates as a retail business that may source and fulfill products through third-party suppliers. We reserve the right to fulfill orders through any supplier or fulfillment partner at our sole discretion. Product packaging, inserts, or return addresses may reflect our fulfillment partners.
3. Product Descriptions & Accuracy
We make every effort to display products accurately. However, we do not warrant that product descriptions, images, pricing, or availability are error-free. We reserve the right to correct errors and cancel orders placed based on inaccurate information, with a full refund issued.
4. Pricing & Payment
- All prices are in USD and subject to change without notice.
- We reserve the right to refuse or cancel any order at any time, including after payment, due to pricing errors, suspected fraud, or supply issues.
- In the event of a cancellation, you will receive a full refund to your original payment method.
5. Order Processing & Shipping
- Orders are processed within 2–5 business days. Delivery times vary by supplier and destination and are estimates only, not guarantees.
- We are not responsible for delays caused by third-party carriers, customs, weather, or other circumstances beyond our control.
- Shipping times may be longer than standard domestic shipping due to our fulfillment model.
- Risk of loss and title for products pass to you upon delivery to the carrier.
6. Returns, Refunds & Exchanges
- Return requests must be submitted within 7 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- We are not responsible for return shipping costs unless the item is defective or incorrect.
- Refunds are processed within 5–10 business days of receiving the returned item.
- We reserve the right to deny returns that do not meet our policy requirements.
- Defective or damaged items: Contact us within 2 days of delivery with photo evidence. We will offer a replacement or refund at our discretion.
7. Lost, Stolen & Undelivered Packages
Once an order is marked delivered by the carrier, Penelope Skye is not liable for lost or stolen packages. Customers should contact their local carrier or file a claim. We may, at our sole discretion, offer a replacement or store credit as a goodwill gesture.
8. Chargebacks & Disputes
Before initiating a chargeback with your bank or payment provider, you agree to contact us first to resolve the issue. Fraudulent chargebacks may result in account suspension and may be pursued legally to the fullest extent permitted by law.
9. Intellectual Property
All content on this site — including logos, images, copy, and design — is the property of Penelope Skye Jewelry and may not be reproduced, distributed, or used without express written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Penelope Skye shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability shall not exceed the amount paid for the specific order in question.
11. Indemnification
You agree to indemnify and hold harmless Penelope Skye, its owners, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of our site.
12. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes shall be resolved in the courts of United States.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.
14. Contact
For questions, contact us at: Penelopeskyejewelry@gmail.com