Shipping Policy
All of our products are shipped to you by a secure and tracked shipping method. We offer free shipping on all orders. No code necessary. Free shipping will be applied at checkout.
Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may vary depending on the destination country's laws and regulations. We recommend checking with your local customs office to determine what these additional costs may be prior to placing your order.
Items ship from various warehouses, some items may not ship together and will arrive in different packages.
Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link through email and will receive your order based on the timeline below. Please note the delivery times are estimated.
We use multiple carriers to ship orders, please refer to your shipment confirmation email on which carrier will be delivering your order.
Estimated Shipping Times:
| Country/Region | Delivery Time (estimated) |
| United States (including Alaska, Hawaii, and Puerto Rico) | 5-15 business days |
| Canada | 5-15 business days |
| United Kingdom | 5-15 business days |
| Mexico | 5-15 business days |
Please note that during promotional periods and upcoming holidays, processing and shipping times may increase due to the high volume of orders.
Penelopé Skye only ships on business days (Monday through Friday, excluding federal holidays). Orders placed during the weekend will be processed the following business day.
In case your package arrives damaged as a result of shipment, please email ps_support@penelopeskyejewelry.com within 5 business days and include photos of the damaged package and order so we can assist further.